Reviews

Elijah and Clifford were professional the whole time I was there

This response is regarding my 2014 Diesel Chevy Cruze. The cars check engine light came on and popped two codes P2463 and P2455. When we brought the into the shop we specifically stated the Particulate Filter was the issue, which is code P2463. $2600 later and three weeks in the shop. The P2455 code was addressed but the P2463 code (specific to the particulate filter) was not addressed. The service rep stated that because when they ran the codes again after the P2455 service was completed the code went away. The car was picked up and less then 24 hours later the cars check engine light came on and this time code P2002 was found. Service rep called to say the Catalytic Converter failed and needed to be replaced and it would cost $3900. This is very frustrating as the Particulate Filer(DPF) and Catalytic Converter work together and if the DPF filter was dealt with in the first place it just seems like that service could have prevented this major issue. As you can imagine this is very frustrating. I purchased this car from you in 2014, if you pull up the service history of this vehicle you will see that your service department has dealt with all service/repairs. Please call me at your earliest convenience. 503-851-3321

Came in for an oil change, left with a NEW CAR! I was tricked, still don’t know what happened. In all seriousness I was looking for a new vehicle for the wife that has the space needed for are family. I had a tall order to fill and the team did a great job and worked hard to make the deal. This is the second vehicle we have bought from Capital Chevrolet and the team is always a pleasure to work with. Let’s be honest they do all the work.

Overall experience was great. Was a little confused with where to go when I first arrived, but after a minute or so a service advisor came out to greet me on the service drive. Customer waiting area was clean and the accommodations were well above average compared to other service centers. All of the employees I interacted with were professional and courteous. The service report generated was thorough and easy to understand. Upselling is always something to be expected, its a business and need to generate revenue, with that said it was appreciated that when I declined the services I was not pressured any further.

I have a 1983 Camaro, which we ordered from Capitol Chevrolet in '83. I have tried my best to maintain the car through the years since it was "my baby".Along with an oil and filter change, I had a mechanical problem with the car that was diagnosed by the technician but they then declined to do the repairs. The part was not available through Chevrolet and I presume, they did not want to bother with locating it elsewhere. I was told that I would have to find a mechanic at some other shop who would work on it. It was a disappointing experience and after all these years, I will probably not be back.

Mark Fast and the service department were able to complete the repair of my truck in record time. They are very busy, and I appreciate their work to get my truck back on the road.

Our salesman went above and beyond to make us happy with the deal. He was very knowledgeable and professional and very nice. Everyone we came in contact with from sales to finance were great. I highly recommend Capital! Thank you

Neither the oil life or fuel filter life sensors was reset, which caused me to have to drive back to the dealer to have it done.

People are very nice. We had to wait for 3 hours for the work to be done on our car. The waiting room was very nice. The snacks were very good and so was the tv. It was worm and comfortable, but tiring to have to wait so long.

Everything was good